FAQ - Frequently Asked Questions
You can return the product to FKF srl (Via Industriale 6/8 – 25014 Castenedolo BS). The company policy does not provide for product replacement, but in an effort to support environmental sustainability, the item will be repaired by replacing the non-functioning components.
Shipping costs will be calculated at the time of the order through a custom quotation.
The warranty lasts 6 months for professional use and 2 years for private use. For both cases, the validity of the warranty will be confirmed upon presentation of the proof of purchase and the warranty certificate, stamped and signed, found inside the box.
Yes, you can send the hairdryers to be repaired to FKF srl (Via Industriale 6/8 – 25014 Castenedolo BS). The products will be analyzed by FKF technicians, and potential repairs will be evaluated.
Yes, we send free spare parts to wholesalers, corresponding to 3% of the total hairdryers purchased. It is also possible to order more spare parts, which will be charged.
Our payment methods are as follows:
ITALY:
- Advance payment by bank transfer.
- RIBA (for amounts over €1,000.00; for amounts under €1,000.00, a €6.00 collection fee applies).
- For amounts less than €500.00, RIBA is not accepted.
INTERNATIONAL:
- Advance payment by bank transfer.
- Letter of credit at sight verified by an Italian bank.
FKF always offers assistance even after the warranty has expired, subject to product evaluation, which must be sent at the customer's expense (as specified in our warranty terms). The potential repair may have a cost of €12.00 per hairdryer depending on the problem detected. For any further information or clarification, you can contact technical support at the following email address: assistenza@fkf.it
Yes, it is possible to produce hairdryers with a thermal fuse safety resistor, recommended for gyms/hotels to prevent overheating in case the hairdryer is left on, thus avoiding unexpected incidents.
FKF hairdryers are equipped with an Italian-European plug, but it is also possible to produce the items with a UK, USA, or ALCI plug.
Yes, all products include 2 nozzles of different sizes for your styling, some are complete with diffuser sometimes even painted the same color as the hair dryer (GLAM NEW). The diffuser however is always available separately for all our other models. For details consult the technical data sheets of FKF products.
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